FAQ’s

If approved your Vickers Home Account will provide you a credit facility that you can use to purchase items from our online store and up to your credit limit. The Vickers Home Account credit facility can only be used with Vickers Marketing Ltd.

Applying for an account has never been easier! All you need to complete an application is:

• Valid Identification (Drivers Licence, NZ Passport)
• Your bank account number
• Contact Details: your physical address, personal and contact phone numbers and email address.
• 18 years or older - A New Zealand citizen or permanent resident living in New Zealand
• Confirmation of your income and expenses and any documents we may request to evidence these.

If you have previously had an account with us, then you will still be in our system for 8 years since your last payment. We can update most of your details and start your payments again over the phone so that you can purchase again straight away. However, you will also be required to fill in our renew account form so that we have everything we need.

Typically, the weekly amounts are so small, that most people choose to leave them in place to build up a credit to be able to purchase larger items such as TVs and Home Theatre systems.*

A Vickers Home Account starts with a credit limit of $400.00 and up to $1500.00 for our Platinum customers. Credit limit increases are subject to our credit criteria including Responsible Lending checks.

Please see our fees page, click here.

We aim to process all account submissions as soon as possible and within 5 working days.

No, you don’t need to apply again once you have an account, and your payments are up and running you can just order online or call our office on 08005 08005 to add more products onto your account (subject to your credit limit).

If your account hasn’t been used in a few years we will just need to check a few things so, please just give us a call.

There is NO interest charged on your VHS Account.

If you're a first-time customer, we require one successful direct debit payment for our bank validation process before we ship your item. Once your credit has been established, you can then purchase items without the waiting period.

Yes, you can and good on you!

If you would like to pay off your account early, contact our call centre on 08005 08005 and we will increase your payments for you over the phone. You can pay off as much as you like whenever you like. There is no early repayment fee.

You can also make manual payments into our bank account as a lump sum. Please call 08005 08005 for our bank account number.

If you know you are going to miss a payment or your circumstances have changed we are happy to assist you but will need 2 business days’ notice to adjust payments so please contact us on 08005 08005 or email [email protected], alternatively and if your account falls into arrears and you have not been in touch with us you should refer to our Terms and Conditions (link to terms and conditions paragraph)

Treating people fairly is important to us at Vickers. So, if your financial situation has changed and you’re having difficulty keeping up with your repayments, please talk to us as soon as possible. We are here to help you through tough times and the options may include lowering your instalment value, frequency, or payment holidays. Just call us on 08005 08005, or email mailto:[email protected]?subject=Website%20Enquiry [email protected] you may also find useful information (link to terms and conditions)

We know sometimes things do not go according to plan. So, if you need to talk to someone about an issue you are having with your Vickers Home Account, in the first instance you should contact us directly and give us an opportunity to resolve your issues: Please contact Steven the Manager on 08005 08005 or email [email protected].

If we cannot sort things out or you are not happy with outcome you can contact our disputes resolution scheme: Financial Services Complaints Ltd, PO Box 5967, Wellington 6145: Ph 0800 347 257, email: [email protected] or click this link www.fscl.org.nz.

Most products are covered by at least a 1-year warranty on manufacturing faults (excluding some toys, personal gift packs etc).

Please phone our team on 08005 08005 as soon as you have any issues with the items you have purchased. If the items are faulty, we will work with you to get them repaired/replaced.

Vouchers can be redeemed against any sale, but may be subject to some conditions and have an expiry date (three months). To redeem a voucher, you will need to provide the unique code that is provided. Vouchers cannot be redeemed for cash, are non-refundable and non-transferrable.

* Terms and conditions may apply.

We are completely interest-free.

If you know you are going to miss a payment, contact us on 08005 08005 as soon as you can, ideally 48 hours before the payment is due. Our friendly staff can help arrange a solution. The worst thing you can do is ignore your account if it becomes overdue. You’ll only end up with unnecessary fees, see here for full fee's table.

Treating people fairly is important to us at Vickers. So, if your financial situation has changed and you’re having difficulty keeping up with your loan repayments, please talk to us as soon as possible. We’re always here to help, and there are lots of options available to help you through tough times, including:

- Lowering your regular payment commitments

- Giving you a payment holiday for a short amount of time

Just call us on 08005 08005, or email [email protected].

We know sometimes things do not go according to plan. So, if you need to talk to someone about an issue you are having with us. Please contact Steven the Manager on 08005 08005 or email [email protected]. We are here to help you.

Still not happy with the outcome you can contact our disputes resolution scheme: Financial Services Complaints Ltd, PO Box 5967, Wellington 6145: Ph 0800 347 257, email: [email protected] or click this link www.fscl.org.nz.